1. Scope
This Privacy Policy applies to the PGYatra website, mobile app, join forms, support communication, and related services operated under the PGYatra brand.
2. Information we may collect
PGYatra may collect account details such as owner name, email address, phone number, PG profile information, tenant records entered by the owner, support requests, bug reports, and technical usage information required to operate the service.
3. Tenant information entered by owners
PG owners may enter tenant details such as name, phone number, email address, room information, joining details, home address, and related operational records. Owners are responsible for ensuring they have the right to collect and manage this information.
4. What PGYatra does not collect for rent payments
PGYatra does not collect tenant UPI IDs for rent payments and does not process, settle, or hold rent transactions inside the product. Rent payments happen outside the platform, and PGYatra is used for records, tracking, exports, and operational visibility only.
5. How information is used
We use information to provide product functionality, maintain tenant and PG records, generate reports, respond to support requests, improve reliability, protect against abuse, and communicate important service updates.
6. Device and technical information
We may collect technical data such as app version, browser type, device type, operating system, and basic diagnostic information to improve service stability and troubleshoot issues.
7. Sharing of information
PGYatra does not sell personal information. Information may be shared with service providers that help us operate hosting, analytics, storage, or support systems, only to the extent reasonably necessary to provide the service.
8. Data retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce policies, and maintain legitimate business records.
9. Security
We use reasonable technical and organizational measures to protect data. However, no method of storage, transmission, or processing is completely secure, and absolute security cannot be guaranteed.
10. User choices and access
Owners may review and update account or PG information through the product. If you need help regarding account-related privacy requests, contact us at support@pgyatra.com.
11. Children
PGYatra is not directed to children and is intended for adults using the service for lawful PG and rental operations.
12. Policy changes
We may update this Privacy Policy from time to time. Material changes may be reflected by updating this page and the effective date when applicable.
13. Contact
For privacy questions or support requests, contact support@pgyatra.com.